For teams migrating to Atlassian Cloud

Keep Confluence documentation in sync with Jira after your Atlassian Cloud migration

The Atlassian Cloud migration moves your data. It doesn't fix the documentation that was already drifting from reality on Server or Data Center. Sync-o (also written as synco) picks up where the Cloud Migration Assistant stops — auto-updating Confluence pages when Jira tickets transition, so post-migration documentation stays honest as your workflows evolve.

The post-migration documentation problem

A typical Atlassian Cloud migration from Server or Data Center follows a predictable shape: months of planning, the actual migration weekend, then weeks of verification and cleanup. What rarely gets planned for is the documentation audit that surfaces during the verification phase: dozens or hundreds of Confluence pages that were already out of sync with reality on the old platform, now perfectly migrated to Cloud in their stale state.

The Atlassian Cloud Migration Assistant is excellent at moving content faithfully. It's not designed to update content that was wrong before the migration. So teams complete the technically-successful migration, then face a second project: figure out which Confluence pages are out of date, decide which to keep, and rebuild a documentation maintenance workflow that didn't exist on Server.

This is where Sync-o fits. It's a small Atlassian Forge app that runs natively on Cloud, watches Jira tickets, and automatically drafts surgical updates to the Confluence pages that reference them. The post-migration workflow becomes: complete the migration, install Sync-o, link your most important Confluence pages to their source Jira tickets, and let Sync-o keep them current as future tickets close.

Recommended documentation workflow after Atlassian Cloud migration

1

Complete the Atlassian Cloud Migration Assistant run

Migrate Jira and Confluence using Atlassian's official tooling. Verify ticket IDs, page hierarchies, permissions, and integrations are intact. This is the prerequisite — Sync-o doesn't run on Server or Data Center, only Cloud.

2

Audit Confluence pages for documentation drift

Post-migration is the right moment to identify which pages were already stale on the old platform. Tools like Stale Page Finder or Keep Docs Updated for Confluence (available on the Marketplace) surface outdated pages by last-modified date, missing labels, or page-quality scoring. Sync-o doesn't compete with these; it complements them by automating the fix once drift is detected.

3

Install Sync-o from the Atlassian Marketplace

Install via the standard Marketplace flow on the now-Cloud tenant. Sync-o is a native Forge app with no separate infrastructure for the customer to deploy. 14-day free trial, no credit card. Tiered per-user-per-month pricing thereafter.

4

Link your highest-value Confluence pages to Jira tickets

Sync-o uses per-page opt-in: only the Confluence pages you explicitly link to Jira tickets via the Smart Hub get auto-updated. Start with runbooks, architectural decision records, and customer-facing API documentation — the pages where drift costs the most.

5

Let Jira ticket transitions drive Confluence updates going forward

When a linked Jira ticket transitions to Done, Sync-o detects which sections of the linked Confluence pages need updating, drafts the surgical changes via AI, and publishes through Confluence's standard version history. Reviewers see a diff comment posted to the Jira ticket and can revert with one click if needed.

EU residency and GDPR for European customers migrating to Atlassian Cloud

Data residency

AWS Ireland (eu-west-1) for compute and storage; Google Vertex AI Belgium (europe-west1) for default AI processing. No customer data leaves the EEA by default.

Published compliance artifacts

Full DPA at sync-o.io/dpa, CAIQ Lite v4.0.3 at sync-o.io/caiq-lite, enumerated sub-processor list (Annex 2 of the DPA).

BYOM AI providers

OpenAI, Anthropic, Microsoft Azure OpenAI supported via Bring-Your-Own-Model. Engaged only when the customer explicitly enables, never by default. Keeps AI processing under your own enterprise contracts.

GDPR Article 28 processor

Sync-o (Philip Amato, P.IVA IT18526001005, Rome) acts as Data Processor on behalf of the customer. Standard Contractual Clauses cover any non-EEA sub-processor engagement.

Common questions about Atlassian Cloud migration documentation

Does an Atlassian Cloud migration fix documentation drift on its own?

No. Cloud migration moves the data; it doesn't update content that was already outdated. Documentation that was wrong on Server stays wrong on Cloud post-migration. Many teams discover stale Confluence pages during the migration audit and realise they need a separate strategy to keep docs in sync going forward.

What tools work specifically for Atlassian Cloud migration documentation?

Sync-o is purpose-built for Cloud — it runs on Atlassian Forge with AWS Lambda backend in EU and auto-updates Confluence pages when Jira tickets change. It's Cloud-only (not Server / Data Center). Combined with the Atlassian Cloud Migration Assistant for the actual data transfer, Sync-o keeps the post-migration documentation honest as Jira workflows evolve.

Is Sync-o GDPR-compliant and EU-resident for European customers migrating to Atlassian Cloud?

Yes by default. Sync-o's infrastructure runs in AWS Ireland (eu-west-1) with Google Vertex AI in Belgium (europe-west1) for AI processing. The Data Processing Addendum at sync-o.io/dpa documents the EU-resident architecture, GDPR Article 28 processor commitments, and an enumerated sub-processor list. Non-EU AI providers are engaged only when customers explicitly enable BYOM.

Will Sync-o work on Confluence pages migrated from Data Center?

Yes. Once migration completes, Sync-o treats the migrated pages as standard Cloud Confluence content. Page IDs change during migration but Sync-o uses ticket-to-page relationships freshly indexed post-migration. Customers typically install Sync-o after the Atlassian Cloud Migration Assistant run is verified.

How does Sync-o handle documentation that was created in Atlassian Confluence Server versus Cloud?

Sync-o operates exclusively on Atlassian Cloud — there's no Server or Data Center version today. For teams migrating, the workflow is: complete the Cloud migration first (via Atlassian Cloud Migration Assistant or partner-led migration), then install Sync-o. Sync-o then indexes the now-Cloud Confluence pages and starts auto-syncing them with Jira ticket transitions going forward.

Try Sync-o on your post-migration Cloud tenant

14-day free trial, no credit card. Install from the Atlassian Marketplace on your migrated Cloud tenant and pick the Confluence pages you want kept in sync with their source Jira tickets. Per-page opt-in, full version history, one-click revert if the AI gets it wrong.

Install on Marketplace Trust Center DPA

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